Please read the following Terms & Conditions before placing your order. By placing your order you thereby agree to the Terms & Conditions outlined below.
DELIVERY
A Note on Deliveries
The recent rise in fuel and the expansion of ULEZ in West London have understandably pushed up the prices of our delivery drivers and couriers which in turn means unfortunately we have had to make changes to our delivery prices and services. This means we have had to increase the price of our deliveries and add a minimum order charge to certain areas to make it affordable to travel across London.
We always try and keep costs down to a minimum for you but it is getting tougher. It is difficult time for everybody right now, especially small businesses, and raising these costs is not about us making more money, it is simply for us to be able to stay open and serve our customers all around London. We are simply adapting to the demanding costs of our suppliers and now more than ever we thank you for your continuous support.
We deliver across London and Greater London, within the M25.
For larger events and bespoke orders we can deliver anywhere within the UK - please drop us an email to discuss your requirements.
Please use https://www.google.co.uk/maps to check the mileage of your delivery address from UB2 4UN
Delivery within a 5 mile radius of London UB2 4UN - £4.95
Delivery within a 10 mile radius of London UB2 4UN - £14.95 (Residential Address - Business Address Details Below)
Delivery 10 plus mile radius of London UB2 4UN - Please email for a quote
Delivery 10 miles outside of London UB2 4UN within London M25 Area - Minimum Spend Required - Please email us to discuss your order and courier charges before placing your order
Delivery to Inner London Business addresses - Courier Charges Apply
Approx Courier Charges (please check below for your postcode)
EC1 - £35
WC1/2 - £35
W1/2 - £30
SE1 - £35
E1 - £40
For Business Addresses please check your postcode for delivery costs when checking out
If you are unsure which delivery option you require please email us at hello@thehappyplattercompany.com
Please note - Orders Containing Incorrect Delivery Costs will be returned and refunded
When delivering your order our drivers will attempt to deliver to the shipping address provided. If nobody is home, they will attempt to deliver to a neighbour, or leave your product in the safest place. We will ensure your are notified if there is an issue. Please try and make sure your recipient is aware of the delivery. Regretfully, if nobody is able to accept the order and no safe place can be found our driver will not be able to reattempt delivery and your order will be returned to us. You can either then arrange for the order to be collect from Ealing or arrange an alternative delivery slot however you will be charged delivery again.
We will endeavour to provide you with a two-hour delivery slot and will always try and accommodate specific time requirements where possible however due to London traffic we are unable to guarantee a delivery time for non-corporate orders. If you do require your delivery at a specific time we can arrange for a courier however this option will incur an extra charge. Please email before placing your order if you wish to discuss this option.
STORAGE
For maximum freshness we recommend storage in a refrigerator. Once taken out of the refrigerator all items must be consumed within four hours. All items kept refrigerated should be consumed or disposed off within 3 days.
HOW TO BOOK
Booking with us is simple. Click on the Order tab, select your products, Add to Cart, and Check Out.
Because Graze Tables are designed to each clients individual requirements please either drop us an email or fill out this form before you place your order to ensure we have all the details we need before we can provide you with some pricing options. The form is pretty straight forward but please contact us if you need any assistance.
It is best to try and place your order as early as possible but we recognise that is not always easy. Ideally we require at least 48 hours to prepare your product but please do not hesitate to contact us if you do require something at short notice and we will always try our very best to accommodate you.
CANCELATIONS & REFUNDS
We cannot offer refunds on your orders but you can change your booking to a different date if 14 days notice is given to us via email providing there is availability on your new date. Larger events and bespoke bookings must provide at least 3 months cancelation notice via email and a 50% refund will be issued. Regretfully, we are unable to offer refunds for any cancelations made with less than 3 months notice however we may be able to accommodate a date change depending on availability. Please note, bookings can only be changed once. During busy periods i.e. Christmas, Valentine's Day etc, regretfully no changes can be made.
Please allow 48 hours for us to respond to your emailed order queries. If you have not heard back from us within that time frame please check your SPAM/JUNK folder.
BOOKINGS & ENQUIRIES
Please note if you are emailing us from a corporate email address that sometimes company servers block our hello@thehappyplattercompany.com email address (as it is mistaken for SPAM). If you have not heard back from us within 24 hours of your enquiry it is possible our reply has been blocked. Please email us instead at jodie@thehappyplattercompany.com. Thank you.
SUSTAINABILITY
We absolutely strive to maintain a sustainable and ethical business model and all of our products and packaging is recyclable.
SOCIAL MEDIA
Unless a customer specifies otherwise please be aware pictures of your product might be shared across our social media platforms and our website.
ALLERGEN INFORMATION
Please advise us of any allergy or special dietary requirements at the time of booking. Unfortunately we are unable to accommodate any special dietary requirements where there is an allergy to any of the 16 allergens listed below due to any potential cross contamination risks.
Menu items may contain or come into contact with celery, cereals containing gluten (such as barley and oats), crustaceans, eggs, fish, lupin, milk, molluscs, mustard, peanuts, sesame, soybeans, sulphur dioxide and sulphites (if they are at a concentration of more than ten parts per million) and tree nuts.
Our food is prepared in a small kitchen where all of the above allergens are present. Whilst every precaution is made to minimise the risk of cross-contamination out cannot be guaranteed. Therefore, if you have an allergy to any of the listed allergens please do not consume any of our products.
For more information, please email us at hello@thehappyplattercompany.com.