Please read the following Terms & Conditions before placing your order. 

By placing your order you thereby agree to the Terms & Conditions outlined below.

DELIVERY

 A NOTE ON DELIVERIES

The recent rise in fuel and the expansion of ULEZ in West London have understandably pushed up the prices of our delivery drivers and couriers which in turn means  we have had to make changes to our delivery prices and services. This means we have had to increase the price of our deliveries and add a minimum order charge to certain areas to make it affordable to travel across London.

We always try and keep costs down to a minimum for you but it is getting tougher. It is difficult time for everybody right now, especially small businesses, and raising these costs is not about us making more money, it is simply for us to be able to stay open and serve our customers all around London. We are simply adapting to the demanding costs of our suppliers and now more than ever we thank you for your continuous support. 

 

We deliver across London and Greater London, within the M25.

For larger events and bespoke orders we can deliver anywhere within the UK - please drop us an email to discuss your requirements. 

 

Please use https://www.google.co.uk/maps to check the mileage of your delivery address from W71LT

If your postcode is not showing please email us to discuss your courier charges before placing your order

 

Please ensure you have checked  the correct cost for your postcode before placing your order.

Any orders containing incorrect delivery costs will regretfully be returned and refunded.

If you are unsure which delivery option applies to you please email us hello@thehappyplattercompany.com

 

When delivering your order our drivers will attempt to deliver to the shipping address provided.

If nobody is available to receive the order the driver will attempt to deliver to a neighbour, neighbouring building, or leave your product in the safest place.

We will ensure your are notified if there is an issue.  

If sending as a gift please try and make sure your recipient is aware of the delivery.

Regretfully, if nobody is able to accept the order and no safe place can be found our driver will not be able to reattempt delivery and your order will be returned to us. You can either then arrange for the order to be collect from Ealing W7 or arrange an alternative delivery slot however you will be charged delivery again. 

 

We will endeavour to provide you with a two-hour delivery slot and will always try and accommodate specific time requirements where possible , 

however due to London traffic we are unable to guarantee a delivery time. If you do require your delivery at a specific time we can arrange for a courier to deliver directly top you however this option may incur an extra charge.

Please email before placing your order if you wish to discuss this option.

PLATTER FRESHNESS & STORAGE

For maximum freshness we recommend storage in a refrigerator.

Once taken out of the refrigerator all items must be consumed within four hours.

All items must be kept refrigerated should be consumed or disposed of within 2 days.

 

HOW TO BOOK

Booking with us is simple. Click on the Order tab, select your products, Add to Cart, and Check Out. 

Because Graze Tables are designed to each clients individual requirements please either drop us an email or fill out this form before you place your order to ensure we have all the details we need before we can provide you with some pricing options. The form is pretty straight forward but please contact us if you need any assistance.  

We advise you place your order as early as possible as we do get booked up but recognise this is not always easy.

Ideally, we require 72 hours notice to prepare your orders but please do not hesitate to contact us if you do require something at short notice. We will always try and accommodate you.

 

CANCELATIONS & REFUNDS

We cannot offer refunds on your orders but you can change your booking to a different date if 14 days notice is given to us via email providing there is availability on your new date. Larger events and bespoke bookings must provide at least 3 months cancelation notice via email and a 50% refund will be issued. Regretfully, we are unable to offer refunds for any cancelations made with less than 3 months notice however we may be able to accommodate a date change depending on availability. Please note, bookings can only be changed once. During busy periods i.e. Christmas, Easter, Valentine's Day etc, regretfully no changes can be made.

EMAIL ENQUIRIES

All enquiries should be sent to hello@thehappyplattercompany.com.

Please allow 48 hours (week days) for us to respond to your email enquiries. If you have not heard back from us within that time frame please check your SPAM/JUNK folder.

 

Please note if you are emailing us from a corporate email address that sometimes company servers block our hello@thehappyplattercompany.com email address (as it is mistaken for SPAM). If you have not heard back from us within 48 hours of your enquiry it is possible our reply has been blocked. We suggest you email us from your personal account if this is the case.

SUSTAINABILITY

We absolutely strive to maintain a sustainable and ethical business model and all of our products and packaging is recyclable.  

SOCIAL MEDIA

Unless a customer specifies otherwise please be aware pictures of your product might be shared across our social media platforms and our website.

SPECIAL DIETARY REQUIREMENTS & ALLERGEN INFORMATION

Please advise us of any allergy or special dietary requirements at the time of booking.  Unfortunately we are unable to accommodate any special dietary requirements where there is an allergy to any of the 16 allergens listed below due to any potential cross contamination risks.  

Menu items may contain or come into contact with celery, cereals containing gluten, eggs, fish, lupin, milk, mustard, peanuts, sesame, soybeans, sulphur dioxide and sulphites (if they are at a concentration of more than ten parts per million) and tree nuts.

Our food is prepared in a small kitchen where all of the above allergens are present. Whilst every precaution is made to minimise the risk of cross-contamination out cannot be guaranteed. Therefore, if you have an allergy to any of the listed allergens please do not consume any of our products. 

We cater for a majority of Special Dietary Requirements. Please drop is a email to discuss yours before placing your order.

For more information, please email us at hello@thehappyplattercompany.com.